Frequently Asked Questions

What is a Poppy Parcel?
A Poppy Parcel is a boutique mystery box filled with a curated assortment of bag charms, keychains, decorative accessories, handmade accents, and giftable surprises. You choose Classic or Deluxe — we curate the rest.

What's the difference between Classic and Deluxe?
Classic includes 4–5 curated surprise pieces. Deluxe includes 6–8 pieces for a fuller unboxing experience. Both are thoughtfully curated and gift-ready.

Can I choose what goes in my box?
No — the surprise is part of the experience. We curate each parcel individually from our current rotating assortment, so every box feels personal and unexpected.

Will I get the same items if I order again?
Unlikely. Our assortment rotates by batch and each parcel is curated individually, so repeat orders will almost always bring something new.

What kinds of items might be included?
Each parcel may include a mix of bag charms, keychains, decorative accessories, handmade accents, beaded details, acrylic charms, seasonal finds, and giftable surprises. Exact contents vary — the surprise is part of the magic.

Is it gift-ready?
Yes. Every Poppy Parcel is packed with care and designed to feel special from the moment it's opened — no extra wrapping needed.

When will my order ship?
Orders ship within 1–3 business days. You'll receive a shipping confirmation with tracking once your parcel is on its way.

Do you ship internationally?
We currently ship within the United States only.

Can I return or exchange my parcel?
All sales are final due to the curated mystery box format. If there's an issue with your order, please reach out via our Contact page and we'll make it right.